Refund Policy

Refund Policy

Since is offering goods that have been pre-approved by you, we do not issue refunds once the order is placed and the product is sent. Product size, material used and quality are carefully documented in the products description. As a customer, you are responsible for understanding this upon purchasing any item at our site.

However, we realize that exceptional circumstance can take place.  Therefore, we DO honor refund requests for the following reasons:

*     Non-delivery of the product due to mailing issues. In this case we recommend contacting us for assistance. Claims for non-delivery must be submitted to our information department at in writing within 7 days from the orders scheduled delivery date. Otherwise the product will be considered received.
*     Major defects: Although all the products are thoroughly quality checked before release, unexpected errors may occur. Such issues must be submitted to our information department at  We keep the right to rectify the error or defect. If any deficiency is found, a replacement of the same product and value will be offered.  Only upon approval, a refund may be issued to the customer in full.
*     Product not-as-described: Such issues should be reported to our information department at within 7 days from the date of documented delivery. Clear evidence must be provided proving that the purchased product is not as it is described on the website. Complaints which are based merely on the customer's false expectations or wishes are not honored.


Our Information Support Team is always eager to assist you and deliver professional support in a timely manner. Thank you for purchasing our products.

Contact Us





Please give us 12-24 hours for our Support Team to get back to you on the problem.